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Customer Experience Survey

Describe Your Project
Type of Project		Residential Commercial Land Use
Estimated Project Cost		<50K 50-250K 250-500K 500K-1M >1M
Number of Permits Applications You've Submitted in the Past 12 Months		0-5 6-10 10-20 >20

Customer Experience
Rate your Satisfaction with the Following...		Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
1.	Counter assistance
2.	Material provided
3.	Staff assistance during the initial meeting
4.	Staff ability to help you overcome obstacles in permit process
5.	Timeframe for approval
6.	Your treatment as a customer
7.	Explanation of the permit process
8.	Staff communication during the approval process
9.	Responsiveness to requests
10.	Overall Staff knowledge
11.	Ability of Staff to relate to your project
12.	Your overall Planning and Development Department experience
13.	Were any of our staff especially helpful? If yes, please identify:	(100 characters or less)
14.	Any additional comments about the planning process or the Planning and Development Department?	(2500 characters or less)

15.	Would you like us to contact you? (optional)	Name:
		Phone:
		Email Address: